Last updated: December 19, 2017

By placing an order, I confirm that I have read and agree to the Terms and Conditions of Ciao Andiamo, LLC (“Ciao”) as follows:

You acknowledge that this purchase does not constitute a final booking; proof of final booking will be confirmed in writing by Ciao. In the unlikely event that there is no longer availability for your requested day and time, Ciao reserves the right to refuse any service that you have requested on this website. In such cases, you are entitled to a full refund of the original purchase price. Notwithstanding the above, when Ciao is informed by our service providers of a lack of availability, Ciao will make every reasonable effort to amend or re-issue the booking where feasible.

You understand that all purchases are final and non-refundable, and requested changes to your booking are subject to final approval by Ciao. If you provide written intent to cancel your service(s) with Ciao more than thirty (30) days before your confirmed service time, Ciao will make a reasonable effort to provide you with an alternative service of equal or lesser value.

You acknowledge that you have voluntarily chosen to book services with Ciao, and are prepared to assume the risks associated with this type of travel including Acts of God; accidents; and transportation. You understand and acknowledge that you assume all risks associated with various activities that you have chosen to engage in, including altitude, illness, physical injuries, disease, alcohol consumption, physical exertion and sporting activities. You also understand and acknowledge that Ciao has no responsibility for your own baggage and personal possessions and effects.

Ciao purchases transportation and other services from a variety of independent entities on behalf of its clients. While Ciao makes reasonable efforts to ensure the reputation of the service providers, Ciao is not responsible or liable for the gross negligence or intentional acts by any service provider or other third party.

If you wish further protection, you agree that you are responsible for purchasing comprehensive travel and emergency medical insurance that will cover all expenses related to trip cancellation; loss of personal effects; medical expenses; and other issues related to personal injury, death, property damage, or other loss, accident, delay, inconvenience or irregularity.

You understand that unforeseen events beyond the immediate control of Ciao may occur, such as flight/train/boat/other transportation cancellations, and other unexpected schedule changes. You agree that Ciao is not responsible for such unanticipated and uncontrollable changes, and that any expenses resulting from such changes would be your sole responsibility, although you further understand that you may be eligible to recoup such costs from your travel insurance carrier. You hereby agree that everyone in your party, including yourself, is of adequate health, and no one has any physical condition or disability that could prevent them from taking part in the scheduled travel activities.

You agree to take full responsibility for your own and the members of your party’s actions, safety and welfare, including unanticipated events including injury, illness, theft, emotional trauma, death and Acts of God. You hereby release and discharge Ciao and its agents and employees from and against any and all liability arising from your participation in services offered by Ciao. You agree that these terms will be legally binding upon you, your heirs, successors, assigns and legal representatives, it being your intention to fully assume all risk of travel and to release Ciao from any and all liabilities to the maximum extent permitted by law.

For information concerning possible dangers at destinations, Ciao recommends contacting the Travel Warnings Section of the U.S. State Department at (202) 647-5225 or For medical information, Ciao recommends contacting the Centers for Disease Control at (877) FYI-TRIP or You assume full and complete responsibility for checking and verifying any and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination(s). It is your responsibility to obtain any vaccinations or medications. Any issues or claims relating to terms and conditions or in any way relating to travel services purchased shall be settled by binding arbitration in the State of New York, in accordance with the current rules of the American Arbitration Association.